If you have a complaint about our Business we want to hear about it and we will do our best to put it right. Our customer complaints procedure has the following goals:
- to deal with complaints fairly, efficiently and effectively
- to ensure that all complaints are handled in a consistent manner throughout
- to increase customer satisfaction
- to use complaints constructively in the planning and improvement of our business.
We would like to resolve any complaint as soon as possible. Many complaints can be resolved informally. In the first instance contact our JB Sexton Interiors Ltd office on 01382 455617 or CASA by Sivle Ltd on 01382 521032 and speak to a member of staff who will try to sort the matter out. If you make contact in person or by phone please make a note of the name of the person you spoke with and what solution was offered. If you do not feel that your complaint has been resolved satisfactorily and wish to pursue it further we ask that you submit in writing the details of your complaint. Please include a full explanation of the problem, any steps taken to resolve it and what outcome you are seeking. Please send to the relevant business & contact below:
JB Sexton Interiors Ltd, Jim Sexton, 30 Albert Street, Dundee, DD4 6QQ. 01382455617. jim@jbsextoninteriors.com
CASA by Sivle Ltd, Duncan Guy, 105 Gray Street, Broughty Ferry, Dundee, DD5 2DN. 0138 521032. duncan@jbsextoninteriors.com
What happens next - you will receive acknowledgement of your complaint within 5 working days. You may be contacted to make sure that we have understood your complaint properly. You will receive a response to your complaint within 20 working days of it's receipt.
Can you take your complaint elsewhere? - Yes. Once we have tried to resolve your complaint if you are not happy with the outcome you can contact Advise Direct Scotland on 0808 8009060 for further advice.